A Boutique Creative Studio

We are a team of creative storytellers with a deep understanding of how the media industry works and what makes people pay attention.

Founded by Caroline McKay, formerly Communications Manager for Soho House's North American properties, Caro brings an insider understanding of how brands build cultural staying power. From hospitality to home goods, we work with design-forward brands that have a story worth telling.

rocco smart drinks fridge
Tumble washable rug floral design from Frida Kahlo collaboration
Equinox Hotels AM rituals best hotels for sleep
Jill Lukeman's home
sixpenny slipcover furniture
Equinox Hotels Sleep Lab
Heatbit is a D2C smart appliance brand that is a space heater and air purifier that earns bitcoin while it runs
Alyse Borkan headshot, rocco co-founder
ALYSE BORKAN
CO-FOUNDER | ROCCO

"The Caro team is the absolute best. We've been blown away by the amount of press they were able to secure for our launch. We get so many texts and emails from friends in the industry asking who is running our PR because they're as impressed as we are! Caro's strategic thinking and partnership has been pivotal in helping set us up for success as we continue to grow together."

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Shape your brand narrative and build awareness with insider tools and strategic support.

Office Hours: A flexible monthly PR membership for founders not ready for a full-scope retainer.

With Office Hours, we’re filling the gap between full-service PR retainers and DIY approaches. It’s a month-to-month membership that gives you communication tools, real-time guidance, and direct access to PR experts, all without the agency price tag.

WHO IT'S FOR: Founders and small teams across home, design, lifestyle, DTC, CPG, and hospitality. Potential members should be invested in their brands and scrappy in the best way, interested in leveraging PR to develop their story, build brand awareness, and secure media coverage.

Membership Options

Month-to-month. No contracts. Built to grow with you, and when you're ready for full-service, we're here

Tier 1
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250/month
  • Monthly group “Office Hours”: live Q&A, pitch reviews, and strategic support
  • Full access to our Resource Hub: media lists, pitch templates, PR playbooks
  • Monthly “Ask the Experts” Zooms: editors, founders, and brand leaders
  • Curated Media Opportunities Thread: real journalist requests, podcast invites, more
  • Community invites: events, community chats, partner perks
Sign up for Tier 1
Tier 2
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$750/month

Includes everything in Tier 1, plus:

  • Dedicated Caro contact (manager or above) for light check-ins, feedback, and gut checks via an exclusive third-party platform (up to 2 hours/month)
  • Quarterly 1:1 PR strategy sessions to map goals and refine your narrative
  • Guidance and auditing to create a personalized PR strategy
  • Press list audit + custom media contacts
  • Pitch copy review + editorial edits
  • Press release audit + editorial edits
Sign up for Tier 2

Testimonials

“Office Hours has been invaluable for me, especially during a season where Camp’d Out has been evolving and expanding. Caroline and McCall have coached me through my pitches, helped me refine our story, and given me the confidence and structure to stay consistent in my PR efforts. The monthly meetings are the highlight, it’s a supportive community of founders navigating the same challenges. I couldn’t recommend it more!”

Kitty Medina
Founder of Camp’d Out Tents

“Office Hours has been one of the most effective PR resources I’ve used as a founder. Caroline and McCall helped us refine our story, connect with the right writers, and build press-ready assets – all with thoughtful guidance at a cost that doesn’t break the bank. We landed placements we wouldn’t have been able to without them, and the experience fundamentally changed how we think about PR. I’d highly recommend Office Hours to any early-stage founder navigating PR for the first time.”

Arjun Narayen
Founder of Raazi Tea

“Office Hours has been instrumental in getting Outpost off the ground. As a solo founder bootstrapping the entire operation, it has given me affordable, hands-on support, introduced me to thoughtful and generous leaders, and given Outpost the credibility and reach of a top-tier PR agency at a fraction of the cost.The entrepreneurial path can be a lonely one – Office Hours made it feel anything but.”

Ryan McMahon
Founder of Outpost

Ready to start? Email info@bycaro.co with subject "Office Hours Inquiry"